Our software is available for download on the DNA Cloud. Setup an account at dna.cellink.com, and follow these instructions. 

• Make sure the USB flash drive is inserted firmly into the USB port.
• The BIO X currently supports binary STLs and not ASCII STL files. Many CAD software suites export ASCII STLs without providing an option. Download Heartware, open your STL and click the export button.

• Working with a nozzle and cartridge that has gone through many uses can sometimes result in your nozzle clogging, preventing you from printing. Please exchange the nozzle and try your print again.
• Check to see if air pressure is extruding by selecting “test bioink flow” without a cartridge attach to the printhead. Place a finger over the pneumatic outlet to see if any air is coming out.
• If you are still experiencing issues, contact support.

You can read our guide to writing g-code here.

• • If you are noticing an excess of heat, please run the clean chamber fan while printing (Utilities Menu→Misc→Clean chamber fan)
  • Contact [email protected] for assistance. To ensure you get help as efficiently as possible, please include:
    • The temperature you want the print bed or printhead to reach.
    • The temperatures reported by the devices.

• Contact [email protected] for assistance. To get help as efficiently as possible, please include:
  • The bioink you are using.
  • Approximately when the bioink was delivered. The batch number and expiration date are very helpful.
  • The parameters (pressure, speed, temperature) you are using.
  • The shape and size of the nozzle you are using.
  • The kind of shape you’re trying to print.
  • Any helpful pictures and videos you can provide.

• • Contact [email protected] for assistance. To get help as efficiently as possible, please include:
    • The key ingredients of your bioink. If the mix is proprietary, what common materials does it most closely match?
    • The parameters (pressure, speed, temperature) you are using.
    • The shape and size of the nozzle you are using.
    • A description of how it is not working. Are layers not adhering to each other or the substrate? Are lines wavy, disjointed or otherwise inconsistent?
    • The kind of shape you are trying to print.
    • Any helpful pictures and videos you can provide.

Contact [email protected]. We are more than happy to assist you!

• Check to see if the door is closed.
  • Navigate to Utilities→Miscellaneous and check to see if the “Left module” and “Right module” switches are clickable.
• If your issue persists, contact support.

• BIO X Auto calibration kit guide

Please click here to download the HeartWare installer.

• • • You can download HeartWare here.
    • You can find the installation instructions here.

You can slice files on a Mac using Repetier Host and Slic3r

• • Download Repetier Host here.
  • Download Slic3r here.

• • Ensure your g-code was sliced using Slic3r and that the g-code is confirmed post-processed. You can tell if your g-code was post-processed correctly if the following line appears:

Read our guide to generating g-code for Inkredible and Inkredible+.

• You may be working with an older version of the post processor. Make sure you have downloaded the most recent post processor.
  • Once downloaded, move postprocessor.py to the following file directory:
    • Windows: C:/Program Files/Cellink Heartware/plugins.
    • Mac: Contact support for further assistance.

Follow the steps we outlined in our guide to HeartWare.

• Read our troubleshooting guide for help.
• Contact support if the issue persists.

• • A worn out nozzle or cartridge can cause nozzle clogging. Please exchange the nozzle and/or cartridge and try to print again.
  • Check if air pressure is extruding by “Turn on PH1/PH2” in the “Prepare bioprint” menu without a cartridge attached to the printhead. Check if any air has extruded.
  • Contact support if you are still experiencing issues.